Shipping & Returns Policy

Shipping

Monogram Heels orders are carefully packaged to ensure your shoes arrive in excellent condition, and every shipment is insured. Shipping & handling costs and estimated delivery times will be provided at checkout. Once your order ships, you will receive an email confirmation with tracking information.

Returns & Refunds

We want you to be completely satisfied with your Monogram Heels purchase.

Returns are accepted within 14 days of delivery, subject to the following conditions:

• Shoes must be new, unworn, and in their original condition.
• Shoes must be returned in their original packaging with all included accessories.
• Shoes showing signs of wear, damage, or use are not eligible for a refund.
• All interchangeable letters and accessories included with the purchase must be returned.
• Customers are responsible for return shipping costs unless the item is defective or we shipped an incorrect item.

Once your return is received and inspected, approved refunds will be issued to the original payment method.

To Request a Return

Please contact support@monogramheels.com with your order number and reason for return before shipping your item back.

Monogram Heels reserves the right to decline returns that do not meet these conditions, subject to applicable law.