Privacy Policy

Last Updated: October 24, 2026

At Monogram Heels, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our website, save a design, or make a purchase, we may collect your name, email address, shipping and billing information, shoe size, personalized design selections, and order details. We may also collect website usage information through cookies and similar technologies.

How We Use Your Information

We use your information to process orders, fulfill purchases, save personalized designs, provide customer support, improve our website, and send promotional communications when permitted.

Cookies and Advertising

We use the Meta Pixel and TikTok Pixel, and send related information directly from our servers (Meta Conversions API and TikTok Events API), to measure our advertising and to show relevant ads to people who visited our website, customized or saved a design, or started checkout. This may include pages viewed, design and checkout actions, a random identifier stored in your browser, your IP address and browser type, and, when you provide it, your email address in hashed (encrypted) form. Meta and TikTok process this information under their own privacy policies.

We also use Google Analytics, loaded through Google Tag Manager, to understand how visitors find and use our website: pages viewed, designs customized and saved, checkout steps and completed orders (order number and amounts, not your name, address or payment details), and the affiliate link or campaign that brought you. Google may also use this to measure our Google Ads. Google processes this information under its own privacy policy.

You can turn off analytics and advertising cookies at any time with Cookie settings(also at the bottom of every page). If you decline, we stop sending this information for your browser. We still use our own first-party cookies to keep your saved design and to credit the affiliate who referred you; these are not shared with advertising platforms.

Affiliate Program

When you visit through an affiliate's link, we remember their referral code for 30 days so the affiliate can be credited for a purchase. We do not share your name, email or order details with affiliates. If you apply to become an affiliate, we use your application details to review it, contact you, and track and pay your commissions.

Payment Security

Payments are processed by our payment provider, PayPal. Monogram Heels never receives or stores your complete card or bank details.

Information Sharing

We may share necessary information with trusted service providers, including payment processors, shipping companies, and website technology providers, to operate our business. We do not sell your personal information.

Data Security

We use reasonable safeguards to protect your personal information. However, no online transmission or storage system is completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. When you check out, we may email you about new letters, collections and offers. You may unsubscribe at any time, and we will not subscribe you again.

Contact Us

For privacy questions, please email: